Privacy Policy for Broadway Carpet Brooklyn
Broadway Carpet Brooklyn is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.broadwaycarpetbrooklyn.com, contact us for services, or interact with us online or in person.
Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the Site or provide us with your personal information.
1. Information We Collect
We collect information that you provide directly to us and information about your use of our Site.
1.1. Personal Information You Provide
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Site, or when you otherwise contact us. This information may include:
- Contact Data: Your name, phone number, email address, and home or business address.
- Service Details: Information about the services you are inquiring about or have requested (e.g., type of carpet, rug dimensions, type of upholstery, soiling conditions).
- Payment Information: Billing address and payment instrument information (e.g., credit/debit card numbers). We use a third-party payment processor and do not store full card details on our servers.
- Communications: The content of any communications you have with us, including via contact forms, email, phone calls, and social media.
1.2. Information Collected Automatically
When you visit our Site, we may automatically collect certain information, which does not reveal your specific identity but may include device and usage information.
- Log Files: Information such as your IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to analyze trends, administer the website, track users' movements around the site, and to gather demographic information about our user base as a whole.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
2.1. To Provide Our Services and Fulfill Your Requests
- To schedule, provide, and manage the cleaning services you request.
- To process your payments and provide you with invoices and/or service confirmations.
- To communicate with you about your appointment, such as sending reminders or confirming details.
2.2. For Administrative and Business Purposes
- To send you administrative information, such as changes to our terms, conditions, and policies.
- To analyze how our Site and services are used, so we can improve their quality and functionality.
- To protect our operations, secure our systems, and prevent fraud.
2.3. For Marketing and Promotional Purposes
To send you marketing and promotional communications, if you have opted-in to receive them, about our services, special offers, and other updates. You can opt-out of these communications at any time.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following situations:
- Service Providers: We share your data with third-party vendors who perform services for us, such as payment processing, data analysis, email delivery, hosting services, and customer service. These parties are authorized to use your personal information only as necessary to provide these services to us.
- Legal Obligations: We may disclose your information where required to do so by law, such as to comply with a subpoena or similar legal process, or to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4. Use of Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track the activity on our Site and hold certain information.
4.1. Types of Cookies We Use
- Essential Cookies: Required for the operation of our Site, such as enabling you to log into secure areas.
- Performance/Analytical Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site. This helps us improve the way our site works.
- Functionality Cookies: Used to recognize you when you return to our Site, enabling us to personalize our content for you.
4.2. Your Choices Regarding Cookies
Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Data Portability: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct your personal information.
- Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by using the "unsubscribe" link in every email or by contacting us.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
6. Data Retention
We will retain your personal information for the purposes set out in this Policy, including to fulfill the services you requested, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Security of Your Information
While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at:
Broadway Carpet Brooklyn167 88th St Suite 1F, Brooklyn, NY 11209
(718) 431-0179